Shipping Policy

01 / Order Processing

After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holiday periods, major promotions, or unusually high order volume, preparation may require up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Order processing is separate from carrier transit.

02 / Estimated U.S. Delivery

For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after dispatch. The total order-to-delivery estimate therefore includes processing and the shipping carrier's transit time.

These are estimated ranges rather than guaranteed arrival dates. Weather, disruptions, holidays, customs review, remote addresses, or circumstances outside reasonable control may affect delivery.

03 / Shipping Charges

Available shipping methods and applicable charges are calculated and displayed during checkout based on the destination, items in the cart, and delivery options available at the time.

Customers can review the shipping charge and complete order total before placing an order. Promotional offers, if any, are subject to the conditions shown when offered.

04 / Fulfillment & Shipping Origin

Orders may be shipped by designated warehouses, carriers, and fulfillment partners. The physical dispatch point can differ from the registered company address, and it can differ between orders or products.

Where items require separate handling or leave from different facilities, an order may arrive in more than one package. Available tracking details will reflect separate shipments when provided.

05 / Tracking Your Shipment

When a trackable parcel is dispatched, available carrier or tracking information is normally supplied to the email address associated with the order. Tracking may take time to show its first scan after the label is created or the parcel enters the carrier system.

Keep your order number and tracking reference when contacting our support team so that the shipment can be reviewed efficiently.

06 / Shipping Address Changes

Please confirm that your name, telephone number, postal code, unit number, and full street address are accurate before completing checkout.

If you discover an address error, contact service@ryluivora.com as soon as possible. We will make reasonable efforts to correct it before fulfillment, but an address change cannot be guaranteed once shipment processing begins.

Reasonable additional postage may arise if an inaccurate or incomplete address supplied at checkout causes a parcel to be returned and re-sent, subject to the circumstances and applicable law.

07 / P.O. Boxes, APO/FPO & U.S. Territories

Availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the particular item, carrier, and destination supported at the time of purchase.

An available checkout shipping option usually indicates that the destination is supported. If no shipping option appears, the requested delivery address may not be serviceable.

08 / Delayed or Inactive Tracking

Temporary gaps in tracking updates can occur as a parcel moves between facilities, different carriers, or delivery networks.

If tracking remains inactive for an extended period or the shipment appears substantially delayed, contact Customer Support with the order and tracking references. We can review available information and, where relevant, consult the carrier or fulfillment provider.

09 / Lost Shipments

If a parcel appears lost in transit, contact support with the order number. We will review the available tracking record and delivery circumstances.

Once a loss is reasonably confirmed, an appropriate reshipment, replacement, refund, or other remedy will be considered depending on the facts and applicable law.

10 / Delivered but Not Received

If tracking shows "Delivered" but you cannot find the parcel, first check the delivery area, mailbox, secure parcel location, household members, building reception, neighbors, and the carrier as appropriate.

A carrier's delivery scan does not automatically determine the outcome of every delivery claim. If the parcel is still missing, contact us and we will review the information available.

11 / Damaged, Incomplete, or Incorrect Orders

Inspect your shipment promptly. If decorations arrive broken, missing a listed component, incomplete, or different from the purchased product, please report the concern with photographs where possible.

Keep the item, protective packing, and shipping label while the case is assessed. Remedies for confirmed order errors or damage are described in the Return & Refund Policy.

12 / International Delivery & Import Charges

International destinations, if supported, depend on the checkout options available for the order and location. Delivery times and available services may differ from the U.S. estimates stated above.

Customs checks, local taxes, or import charges may apply depending on destination and applicable laws. Where relevant, checkout and carrier communications should be reviewed for charges and responsibilities.

13 / High-Volume Seasons & Holiday Delivery

Halloween and other peak shopping periods can affect inventory preparation and delivery network capacity. We recommend placing time-sensitive seasonal orders early.

An estimated date is not a guarantee of arrival by Halloween, a party, or another particular event unless an express delivery guarantee is made for that purchase.

14 / Shipping Questions & Support

For delivery address issues, processing questions, missing tracking, carrier delays, or delivery investigations, write to service@ryluivora.com with your order number and all relevant shipment details.