Return & Refund Policy

01 / Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. To remain within the return period, please contact us before the 30-day period expires. Eligibility depends on the condition of the item and the circumstances explained below.

Nothing in this policy restricts non-excludable consumer rights under applicable law.

02 / Starting a Return Request

Before sending an item back, email service@ryluivora.com so our team can review the request and provide instructions.

Please include:

• Your order number and the email used for your purchase.
• The product name or description and quantity to be returned.
• The reason for the return.
• Clear photographs or videos where relevant, especially for damaged, defective, incorrect, or incomplete orders.
• For shipping problems, pictures of the outer package and shipping label when possible.

03 / Return Eligibility

For preference-based returns, the product should generally be unused, unaltered, and in the condition in which it was delivered, with original packaging, tags, components, and accessories where reasonably possible.

We may ask for photographs or an inspection to assess the item's condition. Please pack the item securely; fragile ornaments, wreath components, decorative charms, and delicate textiles require suitable protection during return transit.

04 / Product Variations & Natural Characteristics

Small variations in color, fabric texture, stitching placement, glaze, decorative finish, wood-like texture, or handmade-style details may occur because of production processes, lighting, screen settings, and normal tolerances. Minor variations alone are not necessarily defects.

If an item is materially different from its description, substantially damaged, incorrect, or not fit for its stated purpose, contact us so the issue can be reviewed according to this policy and applicable law.

05 / Return Address & Authorization

Please wait for a return authorization and the appropriate return warehouse address before shipping an item.

Our published company/business address is not automatically a returns facility. Unauthorized parcels or packages sent to an incorrect location may be delayed, rejected, lost, or ineligible for processing.

06 / Non-Returnable Items

Certain products may not qualify for preference-based returns because of customization, condition, safety, or other legitimate grounds, to the extent allowed by law.

• Customized or personalized products.
• Gift cards, if offered.
• Products clearly identified as Final Sale or non-returnable before purchase.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Returned goods with significant missing parts or in a condition that prevents reasonable inspection.

07 / Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect the package promptly after delivery. If the product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery where possible to help us investigate efficiently.

Include your order number, explanation, photographs or videos, and packaging or shipping-label images when relevant. Once reviewed and confirmed, an appropriate replacement, refund, reshipment, return, or other reasonable solution may be offered at no additional cost where the error is attributable to us.

The seven-day reporting request does not extinguish statutory rights or any longer remedy period required by law.

08 / Return Shipping Costs

Change-of-mind returns: Where you no longer want an otherwise correct and eligible product, the buyer ordinarily pays the cost of return shipping unless the store expressly agrees otherwise or the law requires a different result.

Store error or qualifying defect: When we confirm a defective, damaged, incorrect, or incomplete shipment caused by us, we will provide a legally appropriate solution without unreasonable return costs to the customer.

Use the method and destination confirmed by support. Unapproved expedited shipping charges may not be reimbursed.

09 / Discounted, Promotional, and Clearance Orders

An item purchased at a discount remains eligible for return under the normal rules unless it was clearly labeled as Final Sale or non-returnable before the purchase, subject to applicable consumer law.

Where a promotional discount changes the amount paid, any approved refund is based on the actual amount paid for the returned item, with applicable adjustments explained during review.

10 / Return Shipping Risks & Packaging

Until a return is received by the designated facility, packaging and shipping arrangements matter. Choose appropriate protection, retain shipping receipts, and follow any tracking requirements communicated by our support team.

Decorative objects with fragile sections, hanging charms, and fabric pieces should be returned carefully to prevent damage in transit.

11 / Inspection & Refund Eligibility

Following receipt, we may inspect the returned product to confirm that it matches the approved return request and meets applicable conditions.

If the product is inconsistent with the request or fails conditions for a voluntary return, we will explain the outcome and any available next steps, subject to applicable law.

12 / Refund Processing Timeline

Once a refund has been reviewed and approved, it will normally be initiated within 5–10 business days after approval to the original payment method, unless another lawful remedy is agreed.

Banks and payment service providers can require additional time for a credit to appear. Timing may vary by issuer, card network, local banking holidays, or other payment-provider processes.

13 / Refund Method

Approved refunds are generally processed back to the original payment method used for the purchase. We cannot guarantee that a refund can be redirected to a different account or payment instrument.

If the original method is no longer available, contact support so we can review the appropriate options with our payment provider.

14 / Exchanges

Exchanges are subject to stock, item type, and the nature of the request. We may recommend returning an eligible item and placing a new order instead of a direct exchange.

For a confirmed wrong or defective item, contact us before purchasing a replacement so the team can review your available remedies.

15 / Order Cancellation

If you need to cancel, contact Customer Support promptly. Once order processing, packing, or carrier handoff has started, cancellation cannot always be guaranteed.

A shipped order may need to follow the return procedure after delivery, where eligible. There is no cancellation fee if an order is successfully canceled before fulfillment begins.

16 / Consumer Rights

Nothing in this Return & Refund Policy excludes or reduces rights, remedies, or protections that cannot lawfully be waived under consumer-protection legislation applicable to the order.

If mandatory law requires a different outcome, that law takes precedence over a conflicting provision of this policy.

17 / Return & Refund Questions

For eligibility checks, authorization, shipping instructions, exchange enquiries, or refund-status questions, please email service@ryluivora.com or call +86 18126080560. Include your order number so we can identify the transaction quickly.