Payment & Security

01 / Available Payment Methods

Payment options currently supported for an order are presented at checkout. Available methods can differ by billing country, delivery destination, currency, device, and the payment services active when the customer purchases.

Only select a method that checkout explicitly offers. A payment option mentioned on another website is not necessarily available at RYLUIVORA™.

02 / Payment Authorization & Transaction Review

Orders may require payment authorization and reasonable fraud-prevention or identity checks before acceptance or fulfillment.

Banks, card issuers, payment processors, and other providers may request additional verification, decline a transaction, or temporarily reserve funds. We may contact you if an order cannot be verified.

03 / Checkout Security & Sensitive Details

Our storefront uses Shopify commerce infrastructure and the payment providers made available through checkout. Payment information may be processed by those parties using their applicable safeguards.

We do not ask customers to send full payment-card numbers, CVV/CVC security codes, online banking passwords, or one-time verification codes by ordinary email or telephone support.

04 / Prices, Currency, Tax & Checkout Total

Product prices and the currency applicable to your purchase appear on the product page and in checkout. Unless another currency is clearly displayed, store amounts may be shown in U.S. dollars.

The checkout total shows applicable products, quantities, delivery charges, discounts, and taxes or other amounts charged by the store where required. Please review the total before completing payment.

05 / Fees From Banks or Other Providers

Banks and financial institutions may impose international transaction charges, foreign-exchange fees, currency conversion costs, or similar charges independently of our store. These charges are subject to the conditions of your financial provider.

06 / Discounts & Promotional Codes

Use valid promotional codes in the designated checkout field before finalizing your order. Check that the expected discount appears before submitting payment.

Offers may have start and end dates, spending minimums, product restrictions, usage limits, or other terms displayed with the promotion. Multiple offers may not be combinable.

07 / Declined Transactions

If a payment fails, check the billing details entered, payment method status, available funds, and any verification request from the issuer. Contact your bank or payment provider for declines they control.

For a store-side checkout error, email Customer Care with a description of the issue and non-sensitive information.

08 / Pending Authorizations

A pending bank entry does not always mean that a payment was completed. Card authorization holds may appear while a transaction is reviewed and may be released according to the payment provider's schedule.

09 / Duplicate or Incorrect Charges

If you suspect duplicate billing or a total that differs from your confirmed order, contact our team with the order number, transaction date, amounts, and a redacted screenshot when needed.

Do not send complete card details or passwords when asking for assistance.

10 / Order Confirmation

After a successful checkout, an order acknowledgment is normally sent to the email address provided. Check your spam, promotional, or junk folder if no message appears, and contact us if you need help locating your order.

11 / Approved Refunds

When a refund is approved under our Return & Refund Policy or required by law, it is generally directed to the original payment method. Payment providers may take additional time to display the credit after initiation.

12 / Payment Assistance

We can assist with order identification, checkout issues, receipt enquiries, promotional-code questions, and suspected incorrect order charges.

Customer Support: service@ryluivora.com
Phone: +86 18126080560
Hours: Daily, 8:00 AM – 10:00 PM