Privacy Policy

01 / Who This Policy Covers

This Privacy Policy applies to the RYLUIVORA™ online store operated by Shenzhen Xiaoqi Technology Co., Ltd. and relevant interactions involving browsing, accounts where available, purchases, order processing, returns, refunds, and customer communications.

Our store uses Shopify and may involve payment providers, shipping carriers, fulfillment partners, and other service providers to deliver these functions.

02 / Categories of Information We May Collect

Depending on how a customer interacts with us, personal data may include:

• Identification and Contact: Name, email, phone number, and customer-service contact details.
• Purchase and Delivery: Items ordered, transaction identifiers, order status, shipping and billing addresses, return and refund history.
• Account and Preferences: Log-in or profile information where an account feature is used, store preferences, and communication choices.
• Support Communications: Emails, enquiry history, photographs, and information voluntarily included in a request.
• Technical Information: IP address, approximate network location, device, browser, cookies, session data, referral sources, and interaction metrics.
• Payment Information: Information processed or provided by payment service providers. We do not request complete card credentials through ordinary customer support.

03 / How Information Reaches Us

We may receive information directly from forms, checkout, accounts, customer-service emails or telephone enquiries; automatically through website and browser interactions; and from Shopify, payment processors, fraud-prevention systems, carriers, fulfillment providers, or other providers where lawful.

04 / Purposes of Processing

Personal information is used as reasonably necessary to conduct an online retail business: managing checkouts and orders, providing delivery updates, handling returns and refunds, responding to product questions, preventing abuse and fraud, securing the website, maintaining accounts, improving site functionality, and complying with legal obligations.

Where relevant legal requirements apply, processing relies on a suitable legal basis such as contract performance, legitimate operational interests, legal compliance, or consent where required.

05 / Customer Service & Order Records

Order and service records help us verify a purchase, identify the relevant item, investigate missing or incorrect shipments, determine return eligibility, respond to payment questions, and follow up on approved remedies.

Please avoid sharing unnecessary sensitive information when contacting Customer Care.

06 / Information Sharing

We may disclose limited information to service providers where needed for the stated purposes, such as Shopify, checkout and payment processors, fraud-prevention partners, shipping carriers, logistics providers, website-hosting and technology providers, marketing or analytics providers if used, and professional advisors.

Information may also be disclosed where applicable law, legal process, or a legitimate safety and security requirement makes disclosure necessary. The categories and specific providers involved depend on the services enabled on the store.

07 / Shopify & Commerce Infrastructure

Our online store runs on Shopify. Shopify and integrated providers may process customer information to support storefront operation, carts, checkout, payments, fraud screening, account services, analytics, and other enabled commerce functionality.

Shopify and third-party providers may publish their own privacy documents governing their respective services.

08 / Cookies & Similar Technologies

Cookies and related technologies may help run essential shopping-cart and checkout features, remember preferences, secure browsing sessions, measure site performance, or support optional analytics and advertising features where activated.

Where a consent preference interface is required or provided, customers may use it to manage supported cookie preferences. Browsers also offer cookie controls, although some site functions may be affected by disabling essential cookies.

09 / Marketing Messages

Where permitted by law and supported by your choices, we may send product news, promotions, or seasonal announcements. Marketing emails generally include an unsubscribe option.

Opting out of promotions does not prevent necessary order, transaction, safety, or customer-service messages.

10 / Retention of Personal Data

We keep information for periods reasonably necessary to complete orders, service customer enquiries, process returns, maintain appropriate accounting records, investigate fraud, resolve disputes, and meet applicable legal duties.

Actual retention periods may vary by record type, jurisdiction, and legal obligations. Data no longer reasonably needed will be handled according to applicable procedures and law.

11 / Security

We employ reasonable safeguards appropriate to an online store and work with service providers that have their own security responsibilities. No method of internet transmission or electronic storage can guarantee complete protection.

Customers should safeguard account passwords and avoid sharing banking credentials or one-time access codes.

12 / Privacy Rights & Requests

Depending on location and applicable law, customers may have rights to ask for access, correction, deletion, a copy of data, restriction or objection to certain processing, withdrawal of consent, or appeal of a relevant decision.

We may need to verify identity and evaluate any legal exceptions or record-retention obligations before completing a request.

13 / Children's Privacy

This online store is intended for general shoppers and not directed to children. We do not knowingly seek to collect personal information from children in violation of applicable law. Contact us if you believe a child has supplied information requiring review.

14 / International Data Handling

Customers, service providers, and operational systems may be located in different countries. Some information may be processed or stored outside the customer's country of residence subject to applicable cross-border requirements and lawful safeguards.

15 / External Sites & Third Parties

Our pages may reference shipping services, payment providers, social networks, or other third-party resources. We do not control every third party's policies or systems. Review their relevant privacy information when interacting with them.

16 / Changes to This Policy

This Privacy Policy may be updated when technologies, legal obligations, services, or business processes change. Updates will be made available on the website, with additional notice where required by law.

17 / Contact About Personal Information

For questions about privacy or eligible personal-information requests, please contact the official operating company through the details below.

Shenzhen Xiaoqi Technology Co., Ltd.
Email: service@ryluivora.com
Phone: +86 18126080560